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Customer Care Administrator
Contact Details
Category: Customer Service Jobs
Vacancy info
Title
Customer Care Administrator
Job type
Full time
Experience
Qualification
Salary
脗拢13k-脗拢15k per annum.
Job address
Town / City
Manchester
County
Greater Manchester
Post Code
Start date
17/ 12/ 2013
Job Summary

The Role

Key duties of this role will involve the general administration of customer accounts to support the customer care teams. Duties will include validating and raising customer credit notes, re-calculating customer invoices to different tariffs and time periods and the calculation and application of early termination fees.


You will also be responsible for speaking to and processing all customers entering into formal insolvency including taking any steps necessary to minimise any further bad debt and retain the business supply where possible. You will also process and reconcile payments, update customer account details and perform internet based traces to locate missing customers with outstanding balances.


This is an excellent opportunity to join a company that can offer genuine career progression and excellent development prospects.


Requirements

脗路 Highly organised

脗路 Exceptional level of accuracy and keen eye for detail

脗路 Strong numerical skills

脗路 Good working knowledge of Microsoft Excel

脗路 Previous experience in administration or accounts roles would be avantageous however transferable skills from other roles will be considered

脗路 Candidates from a finance background, working towards their AAT or similar qualifications and graduates from a numerical discipline are strongly encourages to apply

脗路 Excellent communication skills with empathetic and confident telephone manner

脗路 Ability to work to tight deadlines is a must

脗路 2nd language is advantageous although not essential


Benefits

脗路 Personal Incentive Bonus Scheme (up to 10% salary bonus per year)

脗路 Two salary reviews per year

脗路 Up to 33 days holiday a year

脗路 Excellent promotional opportunities for motivated individuals

脗路 Additional incentive schemes

脗路 Full and comprehensive three week introductory training in the role

脗路 Continued training to help develop skills and abilities

脗路 Training Support Scheme

脗路 Work for an Investors in People accredited company

脗路 Regular subsidised social events


The Company

Employing over 500 people throughout our 12 regional offices, Unicom is the UK's largest and fastest growing independent telecommunications service provider specialising in the small to medium size business market, with an annual turnover of over 脗拢60 million. In recognition of this, the company has featured several times in the Sunday Times Profit Track 100, Fast Track 100 and Tech Track 100. We currently provide line rental, telephone calls, broadband, mobiles and directory enquiry services to over 100,000 business customers.

Unicom is committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First and Customer Excellence. Our continued expansion creates significant opportunities for promotion in a variety of roles. Full training is provided for all roles.


How to Apply

Due to the high number of applicants only exceptional CV芒??s will be considered. If you are interested in taking advantage of this exciting opportunity please follow the designated link to our website and complete our online application form.
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Or, tell us why you don't wish to apply for this job.To apply copy and paste into URL link below:http://jobview.monster.co.uk/Customer-Care-Administrator-Job-Manchester-NW-UK-127827418.aspx?WT.mc_n=UJ
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